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Missing Phone on BenchLosing your phone can feel like the end of the world. In fact, in a recent study, it's been found that most Brits think that misplacing your mobile is almost as stressful as a terrorist attack. We're not 100% convinced the two experiences are comparable, but it is proof of how much we value our smartphones.

This is because we can do everything from our phones. This means when you lose one, you're uncontactable, you've lost photos and phone numbers and, unless you're properly insured, you're about to be hit with the huge cost of replacing it.

Of course, that's without even considering what the loss means for mobile depositors. If you are one of the many casino players who fund their accounts via their phone bill, losing your phone is even more of an inconvenience. Not only does it prevent you from depositing, but it also makes the situation extra stressful, as your banking's security has now been compromised.

Don't worry too much, however! There are certain steps you can take to make sure you're in the best position if ever you do lose your phone, and there's also plenty that can be done once it's missing to make sure your mobile payments are protected. Here at GoWin, we want all our players to stay safe, so in this guide, we're looking at what you should do if you lose your phone, as a mobile depositor.


 

Prevention

Phone's With PadlocksPrevention is better than cure and whilst we know that the majority of times losing your phone is unavoidable, there are certain things you can do to make sure that the loss isn't too heartbreaking. For starters, you should always treat your phone with as much care as you would your bank and credit cards, if not more.

This means that it's always a wise idea to have a pin code, or password set up on your mobile. This is the first barrier of protection if your phone is stolen, and it will usually be enough to prevent thieves from accessing any personal data.

Furthermore, mobile gamers should always remember to log out of casino apps when they're finished playing. This way, even if a thief can break your passcode, they can't access your account details. Many modern phones also allow you to add additional passwords to certain apps, so making sure these are activated on your casino app, and your banking apps, is a good idea.

Insuring your phone is another great way of making sure that a loss is not too distressing. Having phone insurance means that if your phone is stolen, you're covered for a replacement. You can take out phone insurance as part of a your monthly phone contract, or separately through a different insurance company.

It's also a good idea to check if you're phone is covered by your house contents insurance, as this means you don't need to be paying any extra to be protected. Insurance will not only cover you for theft and breakages, but some policies also cover any unauthorised payments made from your phone. This means that if it does go missing, you'll be reimbursed for any transactions made fraudulently, or any expensive phone calls.

 

Block Your Phone

Access Denied StampSo your phone's gone missing and maybe you've not taken the prevention steps mentioned above. Don't panic just yet, as there's plenty you can do to make sure that the phone is still secure.

Blocking your phone should be your first port of call if you do have the misfortune of losing it or having it stolen. You can do this by contacting your network provider and it usually takes just a short phone call. You will need to block both the phone itself and the sim card. This stops anyone from being able to use the phone and both blocks can be reversed if the phone shows up at a later date.

If you think you may have just left your phone somewhere nearby, or maybe it's hidden under a pile of washing, then using a tracking app could be a quick way to put your mind at ease. Apps like Apple's Find My iPhone allow you to check your phone's GPS location, and you can use them from your desktop computer or another internet-enabled device. Tracking apps may also allow you to put your phone into ‘lost mode'. Lost mode allows you to display a message on the phone, asking anyone who finds it to contact you.

 

Change Your Password

Login Details On ScreenLosing your phone, or having it stolen, always seems to happen at the worst of times and it may be the case that you're unable to contact your network provider immediately. In circumstances like this, it's important that you change all of your passwords straight away. If a thief can get into your phone, they may also be able to log into your apps.

For mobile gamblers, the two most important passwords to change are the one for your casino account and the one to your mobile banking service. Changing a password is an easy process and can be done quickly simply by logging into your accounts from a desktop computer. If you're the kind of person, however, who uses the same (or similar) passwords for everything, you may need to spend some time making sure all your accounts are updated.

 

Contact Boku

Boku LogoLosing your phone is even more stressful if you're a mobile depositor, as you may start to worry that thieves will be able to make transactions through your lost phones. If you've done everything else in this guide, then your phone should already be pretty secure. However if for some reason you can't take any of the steps mentioned above, then it's crucial that you contact Boku as soon as possible.

You can contact Boku by logging into your account and visiting the Customer Care Portal. Here you can contact the service and let them know that your phone has been misplaced. They can then, with your consent, put a purchasing block on your phone number. This stops any transactions from being able to be made from your phone, and it can be lifted by contacting them again, if you're lucky enough to have your handset returned to you.

If there's simply no way you can do anything about your missing phone for a while, then the good news is that, because of Boku's strict depositing limit, thieves will be restricted to spending no more than £30 per day.




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