Here at GoWin, we always promote using Boku mobile payments. So much so that if you read this blog, you may be sick of hearing about them! However, we only do this because we think they're overlooked by so many players, and could actually be the perfect depositing solution for you. They're quick, convenient and entirely secure so really, what's not to love?
Well, actually, there is one major drawback to using Boku; not being able to withdraw in the same way. This can be the deal-breaker for many players but we're here to tell you it's not so bad. At GoWin we're dedicated to making sure our players can always back with ease, whether that's funding your account or cashing out your winnings. This is why we've made withdrawing as a Boku user, and so via another banking method, as simple as possible.
Read on to learn why withdrawing with Boku isn't an option, how you can withdraw as a Boku user at GoWin, and why it's not as complicated as it may first seem.
Boku is a pay by phone service, which means any payments you make using the method are either subtracted from your existing phone credit, or added to your monthly phone bill. This allows you to make fast and secure payments, but it is also the reason why you can't withdraw.
Boku never requires your bank or credit card details, as you pay for the transaction by simply entering your mobile number. This makes it perfect for those who worry about internet fraud, or simply those who don't want to create yet another online account, but it also means there's nowhere for any withdrawals to be sent to as Boku doesn't actually know anything about your banking situation.
If we think about it logically, the only way in which it would ever be possible to withdraw with Boku would be to have your withdrawal added back into your phone account – and who would want that? Imagine winning tons of money only for it to be able to be spent on ringing your Mum?
So, now we all understand that withdrawing via Boku would be a futile experience even if it was available, the most obvious question is to ask how you can withdraw as a Boku user, then? Of course, if you've deposited at GoWin and won, we're not keeping your winnings hostage forever. Instead, Boku users at GoWin must select an alternative payment method so that we can send you your cash!
At GoWin, we offer Boku users the option of withdrawing via credit/debit card, bank transfer or via an e-wallet service such as Skrill or Neteller. We can also post you a cheque for your winnings if you request one. In general, we recommend all Boku users withdraw via bank transfer as it's the most straight-forward way and will ensure that your funds are with you as soon as possible. If you do opt to use another method, however, we may also ask you to provide a form of identification.
Overall, withdrawing at GoWin as a Boku user is a fairly straight-forward affair. Whilst we do admit it can sometimes be a little slower than if you'd deposited and withdrawn via the same method, we think the benefits of depositing via Boku outweigh this. If you do run into problems when withdrawing as a Boku user, then never hesitate to contact our customer service team. You can do this via email, live chat or telephone and we promise to solve your problems as quickly as possible.
As a Boku user requesting a withdrawal, it's not out of the ordinary for us to ask you to provide some sort of identification before we can process the payment. Of course, this can slow down things if you've not got a form of ID at hand, but as a responsible casino it's something we must do.
As a UKGC licensed casino, we must adhere to anti-money laundering policy. If we were to allow our players to withdraw using a different payment to the one they deposited with, without proving their identity, then we may inadvertently be allowing an illegal transaction to take place. Anti-money laundering policy keeps our players safe and allows us to keep our doors open.